Passenger Instructions

About trains

In Sri Lanka, the train services offer three classes of travel :

First Class: First-class seats are the most expensive and offer the most comfortable and spacious seating with air conditioning. This class is available on selected trains such as the Rajadhani Express, Udarata Menike, and Podi Menike.

Second Class: Second-class seats are more affordable than first class and offer comfortable seating with fans. This class is available on all trains and is the most popular option for most passengers.

Third Class: Third-class seats are the cheapest option available and offer basic seating with no fans. This class is available on all trains and is often crowded, especially during peak travel times.

It's worth noting that some trains may have different classes or seating arrangements, depending on the route and train type. It's always a good idea to check with the train service provider or online booking portal for specific details on the classes available for your chosen journey.

Ticket Booking

To book a train ticket on an online website, you can follow these general steps:

Visit to our TrainGo website: First of all you may need create an account on our web site or if you already have a TrainGo account you could quickly log trough it.

Select your trip: Enter your departure station, arrival station, travel and date. You may also need to specify the number of passengers.

Choose your train: Based on your search criteria, the website will display a list of available trains and schedules. Select the train and schedule that suits your needs.

Choose your seat: If seat selection is available, you can choose your seat preference from the seating chart displayed on the website.

Enter passenger details: Enter the name, age, gender, and any other required details of each passenger.

Make payment: Choose your preferred payment method and enter your payment details. Review the details of your booking and confirm your payment.

Receive your ticket: After your payment is confirmed, the website will generate your ticket. You can either print the ticket or save it on your mobile device.

Train Schedule

How to check train schedules, including departure and arrival times, as well as any delays or cancellations.

The Sri Lanka Railways operates a network of train services throughout the island, connecting major cities, towns, and villages. The train system is a popular and affordable mode of transportation in Sri Lanka, offering scenic routes and comfortable seating options.

There are several types of trains in Sri Lanka, including local, express, and intercity trains. The schedules, fares, and routes of these trains vary depending on the destination and type of service.

It is advisable to check the train schedules in advance and book your tickets early, especially during peak travel seasons. Train schedules may change from time to time, so it is also recommended to confirm your travel plans with the train operator or travel agency.

Bording the Train

Instructions on how to find the correct platform and board the train, including what to do with your luggage and how to find your seat.

When boarding a train in Sri Lanka, you should arrive at the station at least 30 minutes before the scheduled departure time. It is advisable to have your train ticket ready and be aware of the platform number and the direction of the train.

If you have not purchased your ticket in advance, you can purchase it at the ticket counter located in the station or through online booking services.

When boarding the train, it is important to follow the instructions of the train conductor or station staff. Some trains have reserved seating, so make sure to check your ticket for the correct carriage and seat number.

Keep your luggage close to you and do not leave it unattended. If you are traveling with a large amount of luggage, you may need to pay an extra fee for excess baggage.

During the journey, be respectful of your fellow passengers and follow the rules and regulations of the train operator. Smoking, eating, and drinking are generally not allowed on trains in Sri Lanka.

It is also important to be aware of safety precautions, such as holding onto handrails and avoiding standing near the train doors while the train is in motion.

Onboard Facilities

Information on the facilities available onboard, such as toilets, food and drink options, and any entertainment or Wi-Fi services.

The facilities available onboard Sri Lanka trains may vary depending on the type of train and the class of service. However, here are some general facilities that you can expect.

Seating: Sri Lanka trains generally offer comfortable seating, with some trains having both reserved and unreserved seating options.

Air Conditioning: Some trains have air conditioning, while others have fans or natural ventilation. The higher class carriages usually have air conditioning.
Toilets: Most Sri Lanka trains have toilets, but the conditions may vary. Some trains have Western-style toilets, while others have squat toilets. It is always a good idea to bring your own toilet paper as it may not be available.

Refreshments: Vendors may walk through the train selling snacks and drinks, but the options may be limited. It is advisable to bring your own food and drinks if you have any specific dietary requirements.

Luggage storage: Some trains have luggage racks or compartments, while others may have limited space for luggage. It is advisable to keep your luggage close to you and avoid leaving it unattended.

Power outlets: Some trains may have power outlets for charging electronic devices, but they may not always be available or functional.

Wi-Fi: Wi-Fi is not generally available on Sri Lanka trains.

It is advisable to check the facilities available on your specific train before boarding and plan accordingly.

Safety and Security

Instructions on how to stay safe while traveling on the train, including keeping an eye on your belongings, not leaving valuables unattended, and being aware of your surroundings.

Keep an eye on your belongings: Be aware of your surroundings and keep your belongings close to you at all times. Do not leave your luggage unattended or keep your valuables in an easily accessible place.

Be cautious at night: If you are traveling at night, be extra cautious and avoid walking alone in unfamiliar areas. Try to stick to well-lit and populated areas.

Follow safety rules: Always follow the safety rules and regulations of the train operator. Hold onto handrails when the train is moving and avoid standing near the doors. If you are traveling with children, keep them close to you at all times.

Emergency exits: Know the location of the emergency exits and be prepared in case of an emergency.

Avoid scams: Be cautious of scams and avoid giving money or personal information to strangers. If someone approaches you and makes you feel uncomfortable, move away or alert the train staff.

Report any suspicious behavior: If you notice any suspicious behavior or activity, report it to the train staff or authorities immediately.

Avoid confrontation: Avoid confrontation with other passengers, and try to resolve any conflicts peacefully. If you feel threatened or uncomfortable, seek assistance from the train staff.

verall, the train system in Sri Lanka is generally safe, but it is always advisable to take precautions and be aware of your surroundings.

Etiquette

Guidance on train etiquette, such as keeping noise levels down, not smoking onboard, and respecting the privacy and personal space of other passengers.

Dress appropriately: Sri Lanka is a conservative country, and it is advisable to dress modestly, especially when traveling on public transport. It is recommended to wear comfortable and loose-fitting clothing that covers your shoulders and knees.

Be polite: Sri Lankans are generally friendly and hospitable, and it is important to reciprocate this kindness. Greet your fellow passengers with a smile and be courteous when asking for assistance.

Offer your seat: It is considered polite to offer your seat to the elderly, disabled, pregnant women, or passengers with young children.

Keep the noise level low: Be mindful of the noise level, especially if you are traveling in a quiet carriage. Avoid loud conversations or playing music without headphones.

Keep the train clean: Dispose of any trash in the designated bins and keep the train clean. Avoid eating messy food that may leave a mess or odor.

Do not smoke: Smoking is not allowed on Sri Lanka trains, so it is important to refrain from smoking or using tobacco products while on board.

Respect cultural norms: Sri Lanka has a rich cultural heritage, and it is important to respect the cultural norms and values of the country. Avoid any behavior that may be considered disrespectful or offensive.

Overall, it is important to be respectful and considerate of your fellow passengers when traveling on Sri Lanka trains. By following these etiquette guidelines, you can make your journey more pleasant for yourself and others.

Customer Service

How to get help if you have any problems or concerns during your journey, including contacting train staff or customer service representatives.

Ticket booking: You can book train tickets in advance online or at the train station ticket counters. Some trains have reserved seating options, and it is advisable to book in advance to secure a seat.

Information desk: Most train stations have an information desk or help desk where you can get information about train schedules, fares, and any other queries related to train travel.

On-board staff: Sri Lankan trains have on-board staff who can assist you with any questions or concerns during your journey. The staff may include ticket collectors, train guards, and other personnel.

Accessibility: Sri Lanka trains have some provisions for passengers with disabilities, such as ramps and designated seating areas. If you require any special assistance, you can inform the train staff in advance.

Complaints and feedback: If you have any complaints or feedback about your train journey, you can contact the train operator's customer service department. You can also fill out a feedback form available on the train or at the train station.

Lost and found: If you have lost any items during your train journey, you can contact the train operator's lost and found department to report the lost items.

Overall, Sri Lankan trains offer some customer services to ensure a comfortable and safe journey for passengers. If you have any queries or concerns, do not hesitate to approach the train staff for assistance.

Accessibility

Information on accessibility options for passengers with disabilities, including wheelchair access and assistance with boarding and disembarking.

Ramps and designated seating: Sri Lanka trains have designated seating areas for passengers with disabilities, and some trains have ramps to facilitate boarding for wheelchair users.

Assistance from staff: If you require any special assistance, such as boarding or disembarking the train, you can inform the train staff in advance, and they will provide assistance.

Signage: Some Sri Lanka train stations have signage indicating accessible facilities and services.

Limited accessibility: It is important to note that not all Sri Lanka trains and train stations are fully accessible, and some may have limited accessibility features.

Future plans: The Sri Lankan government has announced plans to improve the accessibility of trains and train stations, including the installation of elevators and escalators in major train stations and the introduction of accessible toilets on trains.

Overall, Sri Lanka trains are working towards improving accessibility for passengers with disabilities. If you require any special assistance, it is advisable to inform the train staff in advance, and they will do their best to provide the necessary assistance.

Emergency Procedures

Instructions on what to do in case of an emergency, such as a fire or medical emergency, and how to contact the train staff or emergency services if necessary.

Emergency stop button: In case of an emergency, Sri Lanka trains have an emergency stop button located in each carriage. Passengers can use this button to stop the train in case of an emergency.

Emergency exits: Sri Lanka trains have emergency exits located in each carriage. These exits are clearly marked, and passengers can use them in case of an emergency.

Communication systems: Sri Lanka trains have communication systems, such as intercoms or emergency phones, that passengers can use to contact the train staff or emergency services in case of an emergency.

Evacuation procedures: In case of an emergency, the train staff will provide instructions on the evacuation procedures. Passengers should follow these instructions and evacuate the train as quickly and safely as possible.

First aid: Sri Lanka trains have first aid kits on board, and the train staff are trained in basic first aid. In case of an emergency, the train staff can provide basic first aid until medical services arrive.

Reporting incidents: If you witness or are involved in an emergency or incident on the train, you should report it to the train staff or emergency services as soon as possible.

Overall, Sri Lanka trains have emergency procedures in place to ensure the safety of passengers in case of an emergency. It is important to follow the instructions of the train staff and stay calm during an emergency. If you witness or are involved in an incident, it is important to report it to the appropriate authorities.

Disablity Peoples

Sri Lanka trains offer some provisions for passengers with disabilities. If you require any special assistance, inform the train staff in advance, and they will assist you with your needs to ensure a comfortable and safe journey.

Inform the train staff: If you require any special assistance, such as boarding or disembarking the train, or have any other specific needs related to your disability, inform the train staff in advance. They will assist you with your needs to ensure a comfortable journey.

Designated seating: Sri Lanka trains have designated seating areas for passengers with disabilities. If you require a designated seat, inform the train staff, and they will provide you with a seat.

Ramps and boarding assistance: ome Sri Lanka trains have ramps to facilitate boarding for wheelchair users, and train staff can provide boarding assistance if needed. Inform the train staff in advance if you require any special assistance.

Accessibility of train stations: Not all Sri Lanka train stations are fully accessible. Check the accessibility of the station before you plan your journey.

Communication with train staff: If you have any concerns or issues during your journey, communicate with the train staff. They will assist you with your needs.

Emergency procedures: If an emergency arises during the journey, follow the instructions of the train staff and evacuate the train as quickly and safely as possible.

Traveling with a caregiver: If you require the assistance of a caregiver, they can travel with you on the train, but they must purchase a separate ticket.

Exiting the Train

Instructions on how to exit the train at your destination, including how to find the exit and any customs or immigration requirements if applicable.

Listen for announcements: Sri Lanka train staff will make announcements about the next station or stop. Listen carefully for these announcements and prepare to disembark accordingly.

Check your belongings: Before exiting the train, make sure you have all your belongings with you, including any luggage or personal items.

Move towards the exit: As the train approaches the station or stop, move towards the exit and be prepared to disembark.

Be aware of other passengers: Be aware of other passengers around you and avoid blocking the exit or hindering the movement of others.

Mind the gap: Be careful while disembarking and watch your step, as there may be a gap between the train and the platform.

Follow the signs and instructions: Follow the signs and instructions provided by the train staff for disembarking the train. They may direct you to specific exits or platforms.

Do not rush: While disembarking the train, do not rush or push, as this can cause accidents or injuries.

Use caution at night: If you are disembarking the train at night, use extra caution and ensure that you have a clear path to the exit.

Overall, disembarking the train in Sri Lanka requires passengers to be aware of their surroundings, listen for announcements, and follow the instructions provided by the train staff. By doing so, passengers can ensure a safe and comfortable exit from the train.

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